4 general skills or competencies (Job family competencies) for HRIS Supervisor, Senior
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Lists most commonly used tools in service delivery.
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Level 2 Behaviors
(Light Experience)
Reports issues and negative experiences encountered by customers to improve service delivery.
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Level 3 Behaviors
(Moderate Experience)
Prepares surveys to identify customer rating on delivered services compared to their expectations.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall service delivery process to improve quality and maintain customer satisfaction.
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Level 5 Behaviors
(Mastery)
Improves existing processes to streamline the delivery of top-notch services and meet customer demands.
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Skill definition-The ability to work with, utilize, maintain, troubleshoot and update the HR related system or software to manage HR data.
Level 1 Behaviors
(General Familiarity)
Lists the basic HRIS database design, structures, and concepts in our workplace.
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Level 2 Behaviors
(Light Experience)
Records and reports capabilities of HR metrics to management to enhance the integrity of HRIS data.
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Level 3 Behaviors
(Moderate Experience)
Performs data integrity analysis to ensure the system is properly recording and analyzing HRIS metrics.
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Level 4 Behaviors
(Extensive Experience)
Provides training on HRIS configuration options to automate processes of our HR operations.
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Level 5 Behaviors
(Mastery)
Establishes HRIS goals and develops appropriate plans to execute from concept through implementation.
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9 soft skills or competencies (core competencies) for HRIS Supervisor, Senior
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the success or failure of the changes implemented.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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Summary of HRIS Supervisor, Senior skills and competencies
There are 0 hard skills for HRIS Supervisor, Senior.
4 general skills for HRIS Supervisor, Senior, Service Delivery, Human Resource Information System (HRIS), Human Resources Operations, etc.
9 soft skills for HRIS Supervisor, Senior, Business Process Improvement, Standard Operating Procedures (SOP), Planning and Organizing, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a HRIS Supervisor, Senior, he or she needs to be skilled in Business Process Improvement, be skilled in Standard Operating Procedures (SOP), and be skilled in Planning and Organizing.